Contact Us

You can reach the Online Casinos editorial team at [email protected]. That address is the fastest route for corrections, review feedback, partnership questions and general queries about anything published here. We read everything that arrives and reply to messages that need a reply.

One thing to get clear before you write: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a withdrawal, unlock a bonus, verify your ID or reset a password. If your message is about money sitting in an account, the casino's own support team and the relevant state regulator are the people who can act. The sections below explain which route fits which problem, and what to include so you get a useful answer the first time.

What to put in your message

Short, specific messages get better answers than long ones. Whatever you are writing about, the following usually covers it:

• The page you are referring to — a title or link, so we can check the exact wording.
• What you think is wrong or unclear — a bonus percentage, a wagering multiplier, a payment method that is no longer offered, a state restriction that has changed.
• Your state, if availability is part of the question. Online casino rules in the US are set state by state, so the answer for a reader in New Jersey is often not the answer for a reader in Texas.
• Dates, where the issue is time-sensitive — when you saw the offer, when you deposited, when you requested a payout.
• Screenshots or terms text if you have them. Promotional terms change without notice, and a dated screenshot settles a lot of arguments.

Please do not send us account numbers, full card numbers, Social Security numbers, copies of your driver's license or passport, or banking credentials. We have no use for them and no reason to hold them. If a message arrives containing that kind of data, we delete it.

How we handle different types of enquiry

Type of message	What we do	Typical route
Factual correction to a review or guide	Re-check the claim against the operator's published terms and update or annotate the page	Email us directly
Feedback on an experience with a listed brand	Log it and weigh it alongside other reader reports when the page is next reviewed	Email us directly
Delayed or refused withdrawal	We cannot intervene, but we can point you to the operator's complaints process and the regulator for your state	Casino support first, then regulator
Bonus dispute — wagering, max bet breach, cashout cap	We can explain how the term generally works; we cannot overturn a decision	Casino support, then regulator
Self-exclusion or limit request	Directed to the operator and to state and national support services	See our responsible gambling page
Commercial and partnership enquiries	Handled separately from editorial; rankings are not part of the conversation	Email us directly

Where the money side of a complaint actually gets resolved

Most reader emails that mention a dollar figure are really payment or verification problems. Knowing the normal sequence helps you judge whether you have a genuine dispute or a process still running.

1. Deposits. Debit cards, ACH bank transfers and e-wallets are the common funding routes at US-facing sites; credit card acceptance varies by issuer and by state, and PayPal is available at some state-licensed operators but not all. Minimum deposits are usually modest, but the minimum that qualifies for a welcome bonus is often higher than the minimum the cashier accepts. Check both figures before you fund.
2. Playthrough. Bonus funds carry wagering requirements, maximum bets while a bonus is active, expiry dates and sometimes a cap on how much of a bonus win can be withdrawn. Breaching a maximum bet rule is one of the most common reasons a payout is voided, and it is rarely reversible.
3. Verification. KYC checks — proof of identity, address and sometimes source of funds — are a legal requirement for licensed operators, not an obstruction tactic. Completing them before your first withdrawal request saves days.
4. Withdrawal. Processing time is the operator's internal review plus the payment rail's own timing. Bank transfers and ACH generally take longer than e-wallets. Weekly or monthly withdrawal limits, minimum withdrawal amounts and any fees are set in the operator's terms, so read them rather than assuming.
5. Escalation. If the operator's complaints procedure runs out without resolution, a state-licensed casino is answerable to the gaming regulator in the state that licensed it. That is the body with actual enforcement power.

We can help you understand which stage you are at and what the terms say. We cannot compel anyone to pay, and no publisher can promise a withdrawal will be honored.

Questions about the brands we list

We may earn commission when a reader signs up through a link on this site. That funding model pays for the research; it does not decide the order of our lists, and no operator can buy a higher editorial rating. If you believe a listing is inaccurate or an advertised offer no longer matches the operator's own terms, tell us — that is exactly the kind of message that improves the site.

Readers write to us about the top-listed brands most often, so here is what we can and cannot address for each.

Raging Bull — headline offer questions

Our highest-rated listing at 10.0, and the one that generates the most bonus-terms questions, largely because of the size of the advertised package: 410% up to $10,000 plus 50 free spins. Large match percentages are exactly where the conditions matter most — the deposit needed to approach the advertised ceiling, the wagering multiple attached, the maximum bet allowed while the bonus is live, and whether winnings from the free spins are capped. If you email us about this offer, quote the terms you were shown at signup; promotional terms are revised periodically, and we can only comment on what is published. Limitation: a headline figure that large is unreachable for most deposits, and the effective value is far smaller than the number suggests.

Magician Bet — no-wagering queries

Rated 9.8 and listed because of an unusual structure: a 101% bonus with no wagering. "No wagering" removes the playthrough hurdle that causes most bonus complaints, which is why it earns its place here. It does not remove every condition — expiry windows, maximum bet rules on qualifying play, and cashout caps can still exist. If you are contacting us to check whether a term you have been quoted is normal for a no-wagering offer, say which term. Limitation: the match percentage is modest next to the deposit-match offers around it, so the headline value is smaller by design.

Slots of Vegas — free spins and game restrictions

Rated 9.7, with 375% plus 50 free spins on Cash Chaser. Spins tied to one named slot are the single most misread bonus type we get mail about: the spins only work on that title, their value per spin is fixed, and any winnings are usually subject to their own wagering and withdrawal cap. If your question is about a free spins balance you cannot convert, check those three points before writing. Limitation: the game restriction means the free spins portion suits you only if that specific title's volatility and RTP appeal to you.

Other listed brands

We also field questions on Uptown Aces (600% for new players, rated 9.7), Card Crush (instant welcome reward of 2 mystery coins and 5 cards, 9.7), Zumba Cards (250% deposit bonus up to 250 SC, 9.4), BetUS (200% up to $4,000 for new players, 9.4), Amazon Jackpots (4 posters, 40 free SC and a bonus wheel for $20, 9.4), Slots and Casino (500% up to $2,500 across three deposits, 9.1) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins, 9.1). Note that offers quoted in SC follow a sweepstakes-style model rather than a straight cash deposit, and crypto-denominated bonuses carry value that moves with the underlying asset. Those are different products with different terms, and it is worth saying which one you mean.

Game and software questions we can answer

Plenty of reader mail is not about money at all. We are happy to explain, in general terms:

• Slots — how RTP is calculated, what volatility means for session swings, and how progressive jackpot contributions work.
• Table games — blackjack, roulette and baccarat rule variants, and why house edge differs between versions of the same game.
• Live dealer rooms — how they differ from RNG tables, and why bonus playthrough often excludes or discounts them.
• Software providers and RNGs — what independent testing of random number generators is meant to demonstrate, and what it does not.
• Mobile play — the practical differences between a browser-based mobile casino and a downloadable app, including geolocation checks.

What we will not do is advise on strategy, predict outcomes, or suggest how much anyone should stake.

Beside the casino listings: sportsbooks and other product lines

Several operators covered here run more than a casino. BetUS, for instance, is known primarily as a sportsbook brand alongside its casino offering, and sweepstakes-style brands such as Zumba Cards and Amazon Jackpots run coin-and-sweeps-based products that sit outside the standard cash-casino model. Sportsbook promotions, sports bonuses and coin packages are governed by their own terms — a wagering rule on a casino bonus rarely reads the same as a rollover rule on a sports free bet. If you contact us about one of these, name the product line, because the answer changes. Our focus remains casino play; adjacent products get covered only where they affect the casino terms you are comparing.

Eligibility, licensing and what we can say about legality

Everything on Online Casinos is written for adults aged 21 and over in the United States. Online casino gambling in the US is regulated at state level, not federally, so a site's legal availability depends on where you are physically located when you play, not where you live or where the operator is based. An operator accepting US customers is not the same thing as an operator being authorized to serve them in your state — that distinction is the single most important check to make before depositing anywhere.

If you want to confirm a brand's standing, the state gaming regulator's published list of licensees is the authoritative source, not the casino's own marketing. We will happily point you toward the right regulator for your state if you ask, but we do not certify any operator's licence status ourselves, and we never describe any casino as completely safe.

Our terms and conditions set out how this site operates, and the about page explains who compiles the research and how ratings are reached.

If gambling has stopped being fun

This is the one message we ask you to send elsewhere first, because there are people better placed to help immediately. Most licensed operators offer deposit limits, loss limits, cooling-off periods and self-exclusion from inside your account settings, and state programs allow exclusion across all licensed operators in that state. The National Problem Gambling Helpline is available at 1-800-522-4700, 24 hours a day. Blocking software can restrict access to gambling sites across your devices. Our guide to staying in control covers these tools in more detail. Gambling is entertainment with a cost attached; it is not a way to make money or fix a financial problem.

Response times and what happens next

We aim to answer within two business days. Corrections that are clearly evidenced are usually actioned faster than general queries, because a wrong figure on a live page matters more than a slow reply. Complex questions — anything requiring us to re-verify an operator's current terms — can take longer, and we would rather be slow and right than quick and wrong.

Not every message gets a reply. Unsolicited link requests, content marketing pitches and mass-sent partnership templates are read and filed. Genuine reader feedback always gets a human response.

If something on this site is out of date, tell us. Reader corrections are the most reliable signal we get that a promotion has changed, and they keep the research honest for everyone who reads it next. Last reviewed by Noah Reed on September 25, 2026.